Part of our Workflow Automation with AI service

An inbox that triages and drafts itself

The problem this solves

For most service businesses, email is where the day goes. Every message needs reading, sorting, and a reply that sounds like you, and the queue refills overnight. The expensive part isn't any single email; it's the constant context-switching, the follow-ups that slip when things get busy, and the senior people spending hours on replies a good template could have started. Teams cope by answering slower, and slower replies quietly cost work: the prospect who emailed three firms hires the one that answered first.

How it works

  1. Triage

    Incoming mail is read and sorted by intent: new inquiry, existing client, invoice question, spam. Urgent items get flagged to a person immediately.

  2. Draft

    For routine categories, the system writes a reply grounded in your policies and past correspondence, in your voice, with the specifics filled in.

  3. Review and send

    A team member approves, edits, or rejects each draft. Over time, well-trusted categories can go out automatically while edge cases still queue for review.

  4. Track

    Promised follow-ups are logged and resurfaced on their due date, so nothing depends on someone remembering.

Typical timeline

Working pilot on one mailbox in 3–4 weeks; full rollout typically 6–8.

What teams typically see

  • 95% faster response time in one client case
  • Hours of drafting time returned per person, per week
  • Zero dropped follow-ups once tracking is automated

Questions teams ask about this

Related solutions

Is this workflow eating your team's week?

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