Part of our Custom AI Assistants & Chatbots service
Support that answers at 2am without winging it
The problem this solves
Customers ask the same forty questions in a thousand different ways, and they ask at night, on weekends, and five minutes before your team goes home. Hiring more coverage is expensive; making people wait until morning loses sales and goodwill. The generic chat widgets that ship with website builders don't fix this — they answer from a script, miss anything phrased unexpectedly, and frustrate the customers who most needed help. Meanwhile your team starts each morning digging out of a backlog that's 80% questions your documentation already answers.
How it works
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Ground it in your content
The assistant is connected to your policies, product info, FAQs, and help articles, so answers come from your sources, cited, not from the model’s imagination.
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Set the guardrails
You define what it may answer, what it must never say (prices, legal commitments, medical advice), and what triggers a handoff to a human.
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Launch on your site
It answers around the clock. When a question is outside its lane or a customer asks for a person, it hands off with full conversation context, no starting over.
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Review and improve
Transcripts show what customers actually ask. Gaps become new content; the assistant improves monthly instead of decaying.
Typical timeline
Typical build is 4–8 weeks from kickoff to a live assistant.
What teams typically see
- Majority of routine questions resolved without a human
- 24/7 coverage without adding headcount
- Support backlog measured in minutes, not mornings
Questions teams ask about this
Related solutions
Is this workflow eating your team's week?
Book a free consultation and we'll scope what it would take to automate it — honestly, including whether it's worth it.
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